About
Results-driven professional with a unique blend of expertise in AI model evaluation, data labeling, and field operations, adept at ensuring data accuracy and compliance. Proven ability to drive revenue protection and process improvements while leveraging technical tools and strong problem-solving skills. Excels at achieving high-impact outcomes across diverse operational environments, from AI development to customer account management.
Work
Hugo Technologies
|Data Annotator
Lagos, Nigeria, Nigeria
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Summary
Executed large-scale data annotation for AI model development, ensuring high precision and efficiency in diverse multimedia projects.
Highlights
Executed large-scale annotation of text, images, audio, and video using internal tools, consistently meeting speed and accuracy targets for diverse AI projects.
Labeled critical datasets with high precision for LLM evaluation, chatbot development, and image generation, directly enhancing AI model training and performance.
Collaborated with Quality Assurance teams to refine annotation guidelines, significantly improving data consistency and reducing AI model hallucinations.
Validated AI outputs through systematic preference ranking and conversation annotation, directly supporting model fine-tuning and accuracy enhancements.
Contributed to process improvements by providing actionable feedback, enhancing workflows and boosting overall annotation efficiency.
Ikeja Electric Plc
|Field Enforcer
Lagos, Nigeria, Nigeria
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Summary
Monitored customer accounts and enforced regulatory compliance to reduce commercial losses and enhance revenue growth for a leading utility company.
Highlights
Monitored customer accounts using custom mobile applications, ensuring tariff compliance and actively reducing commercial losses.
Resolved real-time on-field customer complaints and updated billing records, maintaining high account accuracy and improving customer satisfaction.
Collaborated with special recovery teams to detect energy theft, recover outstanding debts, and execute disconnection activities, contributing to revenue protection.
Conducted thorough field audits and meter inspections to identify unauthorized energy use and enforce strict regulatory compliance.
Contributed to company revenue growth by supporting targeted recovery campaigns and reducing Aggregate Technical & Commercial (AT&C) losses over a three-year period.
African Alliance Insurance Plc
|Branch Administrator
Lagos, Nigeria, Nigeria
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Summary
Managed comprehensive administrative and operational tasks, supporting business development and ensuring efficient branch functions for an insurance firm.
Highlights
Managed extensive administrative tasks, ensuring efficient office operations, accurate bookkeeping, meticulous record-keeping, and precise cashiering functions.
Provided critical administrative support to the Senior Branch Manager, including preparing business development records and compiling weekly marketing reports.
Coordinated meeting schedules and drafted minutes for executive managers, facilitating effective communication and decision-making.
Collaborated with supervisors to efficiently resolve complex customer issues, provided guidance to junior staff, and managed liaison with banking partners for premium payments.
Education
University of Ibadan
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B.Sc.
Political Science
Languages
English
Skills
Data Annotation & AI Model Evaluation
Data Annotation, AI Model Evaluation, LLM Evaluation, Chatbot Development, Image Generation, Preference Ranking, AI Model Fine-tuning, Data Labeling, Quality Assurance, Workflow Optimization.
AT&C Loss Prevention & Field Enforcement
AT&C Loss Reduction, Field Audits, Regulatory Compliance, Energy Theft Detection, Debt Recovery, Customer Account Monitoring, Mobile Application Proficiency, Risk Management.
Customer Account Management
Customer Complaint Resolution, Billing Record Management, Account Accuracy, Stakeholder Liaison, Customer Service.
Problem-Solving & Process Improvement
Process Enhancement, Workflow Optimization, Analytical Problem-Solving, Feedback Implementation.
Verbal & Written Communication
Professional Communication, Report Generation, Documentation, Interpersonal Skills.
Internet Research & Strategic Planning
Market Research, Strategic Analysis, Business Development Support.
Adaptability to Dynamic Work Environments
Agility, Cross-functional Collaboration, Operational Flexibility.
Office Administration & Support
Office Management, Bookkeeping, Record-keeping, Cashiering, Administrative Support, Team Coordination.